Unexpected downtime generates costs and prevents you from meeting the commitments made to customers.
At IVECO, we do everything we can to keep your vehicle on the road and available whenever you need it. To this end, we have developed an excellent set of services all focused on reducing unplanned downtime in order to maximize uptime.
Thanks to our collaboration with the IVECO dealer network and telematics services, we are able to provide real-time vehicle monitoring and remote diagnostics. Additionally, based on the current usage and condition of the vehicle, we can provide advice on planned interventions in order to avoid unplanned workshop stops.
All of this results in maximized vehicle availability, time and cost savings for your business, increased productivity, and greater success.
IVECO Connectivity Box and IVECO Uptime Monitoring System
Your vehicles equipped with an active Connectivity Box continuously send data to the IVECO Uptime Monitoring System, which analyzes the real-time status of your vehicles and some of their components, such as battery, filters, brake pads, and brakes. If anomalies are detected, a proactive alert is sent to the IVECO Uptime Customer Center, which takes appropriate action to prevent a possible breakdown.
IVECO Customer Uptime Center and IVECO Service Network
In the event of an anomaly that could result in unexpected downtime, the IVECO Customer Uptime Center proactively contacts the nearest IVECO Service Center, which will inform you of the need to plan a stop to prevent a breakdown.
To make proactive alerts even more precise, with your consent, the IVECO Service Center can remotely connect to your vehicle to retrieve additional information about the problems, in order to prepare the necessary spare parts and tools in advance, reducing workshop stop times.
The IVECO Customer Uptime Center is based in Turin. A team of 80 operators can guarantee an immediate response in 10 languages and will communicate with you and the IVECO Service Centers, eliminating any language barriers.
Thanks to our Vehicle Management and Monitoring service, we have been able to reduce unexpected downtime by 20% so far.
A vehicle problem that stops your business causes a loss of time and work opportunities. IVECO Remote Assistance eliminates the need to conduct diagnostic operations in the workshop, reducing downtime and making repair management more efficient.
The Remote Assistance Service (RAS) and the Over-the-Air functionality even allow for remote problem resolution, for a quick return to the road.
Remote Diagnosis to Reduce Repair Times
IVECO Remote Assistance allows IVECO Service Centers to remotely connect to your vehicle to check the history of faults, monitor vehicle parameters, modify configurations, and perform software updates of the control unit through the Over-The-Air option.
With your consent, the service staff or technician at the IVECO Service Center will use a specific PIN code for each RAS session to connect to the vehicle and resolve any problems automatically over-the-air, for a quick return to the road.
Moreover, the Remote Assistance Service (RAS) allows the IVECO Service Center technician to prepare in advance the necessary spare parts and tools for the repair, minimizing your workshop stop time as much as possible.
Updating your vehicles on the go
IVECO Over-the-Air helps keep your fleet efficient and productive. This feature, available on all Daily vehicles and IVECO WAY range equipped with an active Connectivity Box, is easy to use and allows for quick software updates without having to go to the workshop. The update can be downloaded and installed anywhere, anytime, and takes only a few minutes, as long as the vehicle is parked safely.
To receive communication of an available update, you must be registered with an IVECO ON account connected to your vehicles, and to install it, you can use the infotainment system or the IVECO Easy App.
Efficient assistance is important to maximize the availability of your vehicle and ensure the continuity of your business. IVECO helps you by providing solutions quickly to keep your vehicles on the road. The IVECO Customer Uptime Center is available 24 hours a day, 7 days a week, providing assistance in 36 European countries.
Always by your side, 24/7
3 WAYS TO CONTACT NON-STOP ASSISTANCE SERVICE
In case of a breakdown, you can contact the IVECO Non-Stop Assistance service in three ways:
• by calling the toll-free number 0080048326000
• by transmitting the vehicle's location with a simple click using the onboard telematics system
• by using the IVECO Non-Stop app: assistance is always at hand.
Customer Uptime Center IVECO
The Non-Stop Assistance service is guaranteed by a team of 80 operators who can provide an immediate response in 24 languages, eliminating language barriers and communicating with you and IVECO Service centers. The IVECO Customer Uptime Center activates the nearest IVECO Service center to the location of the breakdown. During the assistance procedure, the Customer Uptime Center keeps you informed of progress and ensures that your vehicle returns to service as quickly as possible.
IVECO NON-STOP APP
The IVECO Non-Stop app can be used not only in case of emergencies but also to book vehicle repair services. Just select the time and place, and the app will confirm the booking.
To manage your business, you expect the vehicle to be always available when you need it. But you also know that if you work extensively, unexpected events can occur. And when it happens, you need the situation to be resolved quickly.
IVECO's priority is to give you peace of mind, ensuring that in case of unexpected events, we will immediately activate to get you back on the road as quickly as possible, taking care of the two most important resources: your driver and your vehicle.
IVECO TOPCARE is a premium assistance service for connected vehicles with Connectivity Box, available for the entire IVECO WAY range, providing assistance to your vehicle and driver in the event of unplanned maintenance interventions.
IVECO TOPCARE is a preferential maintenance and hospitality service. It requires an active Connectivity Box and a geofencing system*.
PRIORITY LANE
After you enter one of our workshops, thanks to the geofencing system, the IVECO Customer Uptime Center will receive an immediate alert to prioritize the resolution of your vehicle's breakdown. The IVECO Customer Uptime Center is directly connected to a network of over 1,600 IVECO Service centers throughout Europe, able to handle problems 24 hours a day.
The alert automatically initiates a process of supplying spare parts and activating qualified experts in diagnostic fields who will work to shorten vehicle downtime. In addition, you will receive constant updates on the status of the repair.
HOSPITALITY
If the repair should take longer than expected while you are away from home, we will take care of everything, providing you with the opportunity to rest in maximum comfort thanks to a range of hospitality services (hotel, meals, transportation, medical care, and parking). Medical assistance is also available in case of non-serious driver illness.
* TOP CARE is available for heavy-duty vehicles equipped with Connectivity Box and signed connectivity disclaimer and is connected to the Elements M&R 2XL and 3XL packages for 3 years.
Protect the value and performance of your vehicles and your business productivity with our Maintenance & Repair plans.
You will maximize your vehicles availability relying on our skilled workforce and high-quality IVECO Genuine Parts.
MAINTENANCE
Covers maintenance and lubricants, oils and fluid changes according to the M&R Handbook.
DRIVELINE
Covers engine, fuel injection, gearbox, transmission propeller shaft and axle repairs.
DRIVELINE PLUS (NEW!)
It provides an intermediate level of protection, adding to the Driveline components, other elements such as exhaust system, starter and alternator, other gearbox components, electricals and PTO Multipower.
FULL REPAIR
Raises further the level of cover extending the DRIVELINE PLUS coverages with repairs to the braking system (excluding wear components), clutch cylinder, suspension, heater, air conditioning, air compressor.
WEAR
Covers clutch, brake pads, brake discs, brake drums or brake linings for drum brakes.
Downtimes cannot be avoided completely, but they can be managed as best as possible.
IVECO monitors the vehicle and its components to create a flexible, customised maintenance plan based on the actual vehicle use and the remaining life of the components, in order to continuously optimise maintenance intervals and reduce costs. If one of the following components - engine oil (EO), air filter (AF), or fuel filter (FF)- needs preventive maintenance, a maintenance alert is sent to the IVECO Service Point which will contact you to schedule the next intervention, based on your routes and your vehicle activity.
* Flexible maintenance available for the IVECO WAY range with Cursor 11 and Cursor 13 diesel engines.
You only pay for real time usage. So tailored. So easy!
Pay per Use service is available for Daily vehicles from MY19 with Connectivity Box and 2XL or 3XL IVECO Maintenance & Repair contract. You will be sure to pay according to the real vehicle mission and the actual mileage and potentially save money compared to the initial M&R fee. Even if the initial milage of the contract is exeeded, you can have the peace of mind that the vehicle will be covered by the M&R contract.
Critical components will no longer be a source for concern.
IVECO offers an Extended Warranty service which includes the Driveline, Driveline Plus and Full Repair elements that you can choose modularly according to your personal needs.
Contact your local dealer to learn more about the services available for your vehicle and choose the perfect contract for your business.
